Terms & Conditions

Welcome to Episoul — your trusted destination for premium skincare and self-care essentials. By accessing or using our website (www.episoul.com), you agree to comply with and be bound by the following Terms and Conditions (“Terms”). These Terms govern your access to and use of our website, its services, and any purchases made through it. If you do not agree with these Terms, please discontinue use of the website immediately.

1. Defined Terms

• “Episoul”, “we”, “us”, or “our” means Episoul Skincare, owned and operated by Foodsbay India Pvt. Ltd.
• “Website” refers to www.episoul.com including all associated content, features, and services.
• “User” or “you” refers to anyone accessing or purchasing from the website.
• “Products” means skincare, cosmetic, or wellness items sold under the Episoul brand.

2. Eligibility

By using our website, you confirm that you are of legal age to form a binding contract under Indian law or have obtained parental or guardian consent. Episoul reserves the right to restrict access to certain parts of the site for any reason.

3. Account Registration

Users may be required to register an account to place orders. You are responsible for maintaining confidentiality of your login information and agree to accept responsibility for all activities that occur under your account.

4. Order Placement and Acceptance

Placing an order on our website constitutes an offer to purchase. Episoul reserves the right to accept or reject any order at its discretion. You will receive an order confirmation once your purchase is successfully processed and dispatched.

5. Pricing, Payment, and Promotions

All prices on our website are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Prices may change without prior notice. Episoul accepts payments through secure, third-party gateways. We may offer promotions, coupons, or discounts, subject to specific terms which may vary.

6. Cancellation and Refunds

Customer Cancellations

You can cancel your order before it is processed or shipped. Once shipped, cancellation requests cannot be accommodated. Refunds for prepaid orders will be processed to the original payment method within 5-7 business days.

Cancellation by Episoul

We may cancel an order due to unavailability of stock, pricing errors, payment issues, or incorrect address details. In such cases, we will notify you and offer a full refund or exchange.

7. Shipping and Delivery

We strive to deliver your products in perfect condition and within estimated timelines. However, delivery delays may occur due to factors beyond our control. Shipping details and tracking information will be provided once your order is dispatched.

8. Return, Replacement & Exchange Policy

If you receive a damaged, defective, or incorrect product, please contact our customer care team within 48 hours of delivery. Eligible requests will be processed in accordance with our Return Policy. Products once opened or used cannot be returned due to hygiene reasons.

9. Intellectual Property Rights

All website content, including product images, text, graphics, and design, are the exclusive property of Episoul or its licensors. Unauthorized reproduction or commercial use is strictly prohibited.

10. Product Use and Safety

All Episoul skincare products are dermatologically tested and formulated for safe use. However, results may vary depending on skin type and condition. Please read product labels and conduct a patch test before use. Episoul shall not be liable for allergic reactions or misuse of products.

11. User Conduct

You agree not to misuse the website, upload harmful materials, or post defamatory, offensive, or misleading information. Episoul reserves the right to suspend accounts or deny service in case of misuse.

12. Third-Party Links

Our website may contain links to third-party websites. These are provided for your convenience only. We do not endorse or control such websites and are not responsible for their content or practices.

13. Limitation of Liability

Episoul and its affiliates shall not be liable for indirect, incidental, or consequential damages resulting from use or inability to use our website or products. Our total liability shall not exceed the amount paid for the product in question.

14. Indemnification

You agree to indemnify and hold harmless Episoul, its employees, and affiliates against any losses, damages, or claims arising out of your misuse of the website or violation of these Terms.

15. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India. You consent to the exclusive jurisdiction of the courts in Uttarakhand, India, for all disputes arising out of or relating to your use of the website.

16. Contact Information

For any questions, complaints, or feedback regarding these Terms, please contact us:

Greentech Formulations Pvt. Ltd.
S 461, Transport Nagar, Lucknow-226012
Phone: +91 9277106113
Email: info@episoul.com
Website: www.episoul.com