Privacy Policy

At Episoul (owned and operated by Greentech Formulations Pvt. Ltd.), your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.episoul.com or interact with our services.

1. Information We Collect

We collect personal and non-personal information to provide you with a seamless shopping experience. The types of data we may collect include:

• Personal Information: Your name, phone number, email address, billing/shipping address, and payment details.
• Account Information: Username, password, and account preferences if you create an account with us.
• Transaction Details: Records of purchases, payment methods, and order history.
• Technical Data: IP address, browser type, device information, operating system, and usage patterns.
• Cookies and Tracking: We use cookies to enhance site functionality, analyze traffic, and personalize user experience.

2. How We Use Your Information

The information we collect is used to:

• Process, fulfill, and track your orders.
• Communicate with you about your purchases, offers, and updates.
• Improve website performance, user experience, and product offerings.
• Prevent fraudulent transactions and ensure website security.
• Comply with legal and regulatory requirements.

3. Information Sharing and Disclosure

We respect your privacy and do not sell or rent your personal data. However, we may share your information with:

• Service Providers: Trusted third parties like payment gateways, logistics partners, or email service providers that help operate our business.
• Legal Authorities: When required to comply with applicable laws, regulations, or legal proceedings.
• Business Transfers: In case of a merger, acquisition, or asset sale, user data may be transferred to the new entity.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your account or personal data by contacting us at info@episoul.com.

5. Data Security

We implement strict technical and organizational measures to protect your information against unauthorized access, misuse, loss, or alteration. However, no online platform can guarantee 100% security. Please ensure that your account credentials are kept confidential.

6. Cookies Policy

Cookies are small files stored on your device to improve your browsing experience. We use cookies to remember user preferences, analyze website traffic, and offer tailored recommendations. You can manage or disable cookies in your browser settings, though some site features may not function properly without them.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications at any time.
• Withdraw consent for data processing where applicable.

To exercise these rights, please contact us at info@episoul.com.

8. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their respective privacy policies before sharing any personal information.

9. Policy Updates

We may periodically update this Privacy Policy to reflect changes in legal requirements or our business practices. The latest version will always be available on this page, with the “Last Updated” date revised accordingly.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the handling of your personal information, please reach out to us:

Episoul Skincare (Greentech Formulations Pvt. Ltd.)
S 461, Transport Nagar, Lucknow – 226012
Phone: +91 9277106113
Email: info@episoul.com
Website: www.episoul.com