Cancellation & Refund Policy

At Episoul, we strive to ensure that every skincare and wellness product you receive meets our high standards of quality and satisfaction. However, we understand that certain circumstances may require cancellations, returns, or refunds. This policy explains the conditions under which these actions may be taken.

1. Eligibility for Returns

No returns will be accepted unless the product is damaged or defective as defined below:

• Damaged Product: Any item with physical or chemical damage making it unfit for safe use.
• Defective Product: A product causing harm due to a design, manufacturing, or packaging defect.

Please ensure all skincare products are stored as per instructions provided on the packaging to prevent spoilage or contamination. Products used or stored incorrectly will not qualify for return or refund.

2. Cosmetic Product Conditions

As our skincare products are for personal use, we cannot accept returns for opened or partially used products due to hygiene and safety reasons. Please inspect your order upon delivery and contact us immediately if you receive the wrong or damaged item.

3. Dents and Packaging Issues

Minor dents, scratches, or imperfections in outer packaging that do not affect the quality or safety of the product are not eligible for return or replacement. However, if there is any leakage, broken seal, or contamination, contact us promptly for resolution.

4. Refunds

Approved refunds will be processed via the original payment method within 7–10 business days after successful inspection of returned items. Episoul reserves the right to deny refunds for items not meeting return eligibility criteria.

5. Return Timeline

• Non-perishable items: Return within 7 days of delivery.
• Perishable or temperature-sensitive skincare: Return within 2 days of delivery.

6. Refund Timelines by Payment Mode

• NEFT: 1–3 business days post refund initiation.
• Credit/Debit Card: 7–10 business days depending on your bank.
• Wallets: Instant refunds.

7. Self-Shipping and Reimbursements

You can self-ship the return item using a reliable courier partner. Reimbursement for shipping charges will be provided upon submission of a valid courier receipt reflecting accurate shipment details.

8. Decline of Return Requests

Returns may be declined if the product is used, damaged, or fails to meet eligibility requirements. In such cases, no refund will be processed, and the item will be sent back to the customer.

9. Customer Support and Processing Address

All returns and refund communications should be directed to:

Greentech Formulations Pvt. Ltd.
S 461, Transport Nagar, Lucknow-226012
Phone: +91 9277106113
Email: info@episoul.com
Website: www.episoul.com

10. Customer Support Hours

Our team is available Monday to Saturday, 10:00 AM to 6:00 PM (IST), excluding public holidays. Queries received beyond business hours will be addressed on the next working day.

11. Policy Amendments

Episoul reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice. The latest version will always be available on our official website.

We appreciate your trust in Episoul and remain committed to providing you with safe, authentic, and effective skincare solutions.